Support
A test system is a long-lived asset. Most of what follows exists because the engineer who inherits a rack is rarely the one who specified it.
Downloads
38 datasheets, application notes and press releases, including the Delta Elektronika, Cinergia and Ainuo datasheets. No form in front of them.
Glossary
161 terms as they are used in power test — from apparent power to slew rate.
Quality policy
The standard Intepro holds itself to, and the management system behind it.
FAQ
The electrical questions that come up most often when specifying a source or a load.
News & press
Product launches and announcements as they were issued, with the original releases attached.
Case studies
Delivered systems with the channel counts, voltages and currents left in.
Service on a delivered system
Installation, relocation, upgrades and training are handled by the same engineering group that builds the systems, not a separate support tier. Calibration works as set out below.
Calibration Services
Systems ship calibrated by the instrument OEMs, whose calibration holds for a year. After that, CalStar — built on the Z540 calibration standard — realigns the DC sources and loads in place. Intepro does not operate its own calibration laboratory and does not hold ISO/IEC 17025; anything requiring accredited laboratory approval goes to an outside laboratory of the customer's choosing, and in the United States the partner Intepro works with is Transcat.
Installation & Relocation
Installation performed on-site by a service engineer, or supervised remotely where that suits the program better.
Maintenance Support & Upgrades
Maintenance contracts and professional upgrades — the path that keeps a long-lived rack current rather than replaced.
Project Management
Management of most aspects of a project, so transitioning onto a new test system is not left to your engineers alone.
Test Programs & Fixtures
Test program development and fixturing, up to a full turnkey solution where the requirement calls for it.
Training Courses
Training for the engineers who will own the system after handover — the difference between a delivered rack and a used one.
Buying one, and owning it afterwards
The questions a shortlist turns on, answered here rather than left to a phone call. Where we do not have a figure, there is no figure below — prices are quoted against a specification, and we will not publish a band we cannot stand behind.
| Warranty — new dc power supplies, ac sources, ac loads and dc loads | Two years |
|---|---|
| Warranty — demonstration units | One year from shipment |
| Lead time | Lead time follows the manufacturer. Delta Elektronika is typically two to four weeks, sometimes four to six. |
| Stock | Ainuo and Cinergia equipment is built to order — Intepro does not hold it in stock. Delta publishes what it has available from the Netherlands, which is why those lines usually turn round fastest. What a given project needs varies, and it changes year to year. |
| Evaluation units | Evaluation and loan units are available, normally for two weeks. |
| Spares after end-of-life | Spare parts are usually available for about three years after a line goes end-of-life. |
| Commissioning and training | Commissioning is the station design itself. Installation is normally done on site and includes a self-evaluation run to prove the station works as intended, followed by training on the station and the software tied to it. Installation and training each take about a week. |
Talk to an engineer
For a system already in service, have the serial number to hand — calibration records, acceptance procedures and as-built manuals are held against it.
+1 714 953 2686